Refund/Return Policy Info
If you need to exchange your product/s, we are happy to help. However we do require the product/s to be returned to us within 14 days of purchase in ‘as new’ condition. You will also need proof of purchase and it MUST be in the original packaging. You will be responsible to return the product at your cost and redelivery charges will apply to all exchanges. No exchange is offered on Worn, Used, Customized, Buy-in, Sale or Sample products.
Have you received your order and didn’t get what you ordered?
Please give us a call on ph: +61 3 9770 8272 or send us an email to email@example.com for further instructions
Refund and Replacements
If you have a change of mind, we are happy to refund your purchase just as long as the product/s are still in ‘as new’ condition and are returned to us within 14 days. You will also need proof of purchase and the product/s MUST be in original packaging. You will be responsible to return the products/s at your cost and you will also incur a 15% restocking fee. Please note, no refund is offered on Worn, Used, Customized, Buy-in, Sale or Sample products.
If you feel there is a fault with your product/s, we will send them back to the manufacturer on your behalf once you have returned them to us. If the product/s are deemed faulty by the manufacturer, we will provide a replacement or a refund at our discretion. The product must be returned within 60 days from date of purchase along with the original proof of purchase. Manufacturer’s warranty may exceed this time frame, so please contact us for assistance. Please note no refund or replacement is offered on Sale, Discontinued or Sample products.
Customers must provide full contact details, including phone number and address and the same credit card details with which the original purchase was made with their returned goods. All refunds will be credited back to the same credit card that made the original purchase. NO CASH REFUNDS.